The hotel offers amenities for your comfortable stay and unforgettable experiences
Accessible Amenities
“The amenities for guests with disabilities were thoughtfully designed, enhancing inclusivity during our stay.” view full review
Delicious Variety
“The extensive dining options were really good, from the good Korean BBQ to fresh sushi that truly impressed me.” view full review
Relaxing Lagoon Tour
“The complimentary lagoon boat tour was a highlight, providing amazing views and a peaceful experience amidst nature.” view full review
Exciting Activities
“I loved the variety of activities available, like paddle boarding and snorkeling, which added an adventurous touch to my vacation.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Allergy-free rooms
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Cycling
Tennis court
Golf course
Squash
Archery
Yoga class
Aerobics
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Playpen
Baby pushchair
Board games
Children's menu
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Steam room
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Open-air bath
Public Bath
Pool with view
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Carretera Federal Cancun,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Federal Cancun,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Golf Course
El Camaleon Golf Course
670 m
Punta Venado
3.3
km
Calle Xcalacoco North of Playa del Carmen
Playa
2.3
km
Punta Bete
1.8
km
Museum
Zona Arqueologica Tulum
2.1
km
Beach
Xcalacoco
2.9
km
Event hall
Salon Tres Rios I
2.7
km
Golf Course
Grand Coral Golf Riviera Maya
3.3
km
Beach
Point Esmeralda
5.0
km
Beach
Grand Coral Beach Club
4.3
km
Carr Federal Mza 20 Lt 02
Go Natural Explorers
4.9
km
Church of Guadalupe
5.9
km
Gallery
Galeria Luis Sottil
5.8
km
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
6.6
km
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
6.9
km
Gallery
Tierra Huichol
7.0
km
Nearby
Golf Course
El Camaleon Golf Course
670 m
Restaurants
La Laguna
200 m
Fairmont Mayakoba Solidaridad Fairmont Mayakoba Hotel
Koba Casa Club
670 m
Carretera Federal Cancun-Playa del Carmen km 298 El Camaleón Golf Course
Saffron
2.8
km
Carretera Federal Chetumal- Puerto Juarez Km 298 Banyan Tree Mayakoba
Haab
2.5
km
Carretera Federal Chetumal Puerto Juarez Banyan Tree
The Tomahawk Den
2.7
km
Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba
Agave Azul at Rosewood Mayakoba
2.1
km
Rosewood Mayakoba
Casa del Lago
2.3
km
Rosewood Mayakoba
OllaCeviche Bar
3.2
km
Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad
OllaCeviche
70 m
Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad
Casa Amate
1.8
km
Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad
Reviews and Ratings
Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
Friendly Staff
Great Location
Price Range
Aging Signs
8.8/10
Great
Rooms
8.8
Location
9.0
Service
9.5
Dining
8.3
Guest reviews
8.8/10
based on 7 reviews
4.5/5
based on 7041 reviews
8.8
8.8/10 based on 296 reviews
#27 of 331 hotels in Playa del Carmen based on Tripadvisor
Floyd
United States,
March
2024
9.2/10
Staying in the jungle casitas along the canal was a delightful experience, always surrounded by lush greenery. The rooms were spacious, extremely comfortable, and well-attended by the attentive staff. The only minor drawback was some signs of aging.
Rooms
9.0
The casitas along the canal in the middle of the jungle provide a unique 'always green' experience. The rooms were very large and extremely comfortable, albeit showing slight signs of age.
Service
10.0
The staff, from Alberto to Diego, Fernando, Isabella, and Kevin, were an absolute credit to the hotel. Their impeccable service truly saved our holiday. Mr David Loranzo, our butler, went above and beyond to ensure our comfort.
Location
10.0
The grounds seemed recently landscaped, enhancing their cleanliness and attractiveness. Accessible by foot, bicycle, or shuttle, the location truly feels like a pristine nature reserve. The various trails, boat tours, and abundance of wildlife make the location a memorable experience.
Dining
8.0
The dining experience was overall good, with a highlight being one of the best meals I've ever had. However, there was room for improvement, particularly considering the price range. The juicy steaks were a standout delight.
Facilities
9.0
The facilities were top-notch, with everything from room service to car hire and laundry available. The well-maintained property provided a range of services and amenities that greatly enhanced our stay.
Friendly Staff
Price Range
Frank
United Kingdom,
February
2024
8.4/10
Staying at this hotel was like being in a jungle oasis with always green surroundings. The rooms, though showing some age, were extremely comfortable and perfectly prepared for my arrival. The service was exceptional, with a friendly and accommodating staff always ready to assist. The location, in the midst of a well-kept jungle with plenty of wildlife to view, offered a unique and peaceful experience. The dining options were varied, with some meals standing out more than others. The facilities were well-maintained and offered everything needed for a relaxing stay.
Rooms
8.0
My room was perfectly prepared with just the right amount of lighting, a terrace view, and a welcome note next to the bed. It was large and extremely comfortable, despite showing a few signs of age.
Service
9.0
The staff, including Heber, Irvin, Marcos, and others, were very nice and always accommodating. They even provided a complimentary hangover cure drink!
Location
9.0
The hotel's location in the middle of a jungle by the canal was a unique experience, with plenty of wildlife to view and well-maintained trails and boat tours to explore.
Dining
7.0
The dining experience provided varied options, with some meals being outstanding. The restaurant's setting was ideal, although it struggled during busy times.
Facilities
9.0
The facilities were well-maintained and provided ample opportunities for relaxation and enjoyment.
green surroundings
aging rooms
John
United States,
October
2023
9.2/10
My stay at the hotel was wonderful. The beach casita we stayed in was extremely clean and comfortable, providing all the necessities we needed for our little one. The connection with nature throughout the property was beautiful, although it would have been even more perfect if it had been complimentary since the hotel was only 13% full.
Rooms
9.0
The rooms are distributed throughout the property and offer a beautiful connection with nature. Our beach casita was extremely clean and comfortable.
Service
9.0
The service we received was exceptional. The staff sang a song for us and even had a delicious treat ready for us to enjoy. Their friendliness and hospitality were truly remarkable.
Location
9.0
The location of the hotel on one of the most desired beachfronts of the Riviera Maya was stunning. The tropical hideaway feel enhanced by the numerous palms planted around the grounds made our stay outstanding.
Dining
10.0
The dining experience was like nothing we had ever experienced before. The variety of fresh fruit, juices, omelette stations, and more made our meals unforgettable. The service from the restaurant staff was absolutely incredible.
Facilities
9.0
The hotel's facilities were top-notch, offering everything we needed for a comfortable and enjoyable stay.
Glenn
United States,
August
2023
8.8/10
My stay at the hotel was truly out of this world. The rooms, while not extravagant, were very nice and offered direct beach access, making it an amazing experience. However, the room size was slightly smaller than expected, with no space for a sitting area and just two beds.
Rooms
9.0
The rooms are very nice and offer direct beach access. They are not over the top but provide a great experience.
Service
10.0
The service at this hotel was absolutely fantastic. From surprise treats during hot days to language lessons, the staff went above and beyond to make our stay memorable.
Location
8.0
The location, while away from the hustle and bustle of Cancun's Hotel Area, is a $20 cab ride each way from Playa del Carmen. It's expertly maintained with white sand, offering a pleasant walk if you're up for it.
Dining
8.0
The dining experience was excellent with fresh, made-to-order options like quesadillas and hot cakes. However, the dining area seemed understaffed and crowded at times.
Facilities
9.0
The facilities were top-notch, with everything from room service to laundry available. The property offers a range of amenities to ensure a luxurious stay.